Privacy Policy

ClearCar Score — clearcarscore.com

Operated by: ClearCar Score LLC

Effective Date: April 29, 2026

Last Updated: April 29, 2026

1. Introduction

ClearCar Score LLC ("we," "us," or "our") operates ClearCar Score, accessible at clearcarscore.com. We respect your privacy and are committed to being transparent about how we collect, use, and protect your personal information. This Privacy Policy explains our data practices in plain language. Please read it before using our service.

By accessing or using clearcarscore.com, you agree to the collection and use of information as described in this policy. If you do not agree with any part of this policy, please do not use our service.

2. Information We Collect

2.1 Information You Provide Directly

When you purchase a vehicle report from ClearCar Score, we collect the following:

Email address: Used to deliver your report and provide order confirmation.
Vehicle identification number (VIN): Used to look up vehicle data and generate your report.
Vehicle information: May include year, make, model, mileage, and other details you provide about the vehicle you are researching.
Payment information: We collect payment data through Stripe, our third-party payment processor. We do not receive, store, or process your full credit card number, CVV, or bank account details. Stripe handles all payment data directly. See Section 4 for more on Stripe.

2.2 Information Collected Automatically

When you visit clearcarscore.com, we may automatically collect certain technical information, including:

IP address
Browser type and version
Operating system
Referring URL
Pages visited and time spent on the site
Date and time of your visit

This information is collected through standard server logs and may be processed through Cloudflare, our content delivery network (CDN) and security provider.

2.3 Information We Do Not Collect

We do not collect Social Security numbers, driver's license numbers, government-issued ID numbers, or any biometric data. We do not collect personal financial data beyond what is necessary to process your payment through Stripe.

3. How We Use Your Information

We use the information we collect for the following purposes:

To generate and deliver your vehicle report: Your VIN and vehicle details are processed by our AI scoring system to produce your ClearCar Score report. Your email address is used solely to deliver the completed report to you.
To process your payment: Your payment information is submitted directly to Stripe to complete your purchase transaction.
To provide customer support: If you contact us with questions or issues, we may use your email address to respond.
To improve our service: We may use anonymized, aggregated data (with no personally identifying information) to analyze usage patterns and improve the accuracy of our scoring model.
To comply with legal obligations: We may retain and disclose information as required by applicable law, regulation, or legal process.

We do not use your information for behavioral advertising, profiling, or any purpose unrelated to delivering your report and supporting your purchase.

4. Third-Party Services

We use the following third-party services to operate ClearCar Score. Each operates under its own privacy policy and data practices.

4.1 Stripe (Payment Processing)

Stripe, Inc. handles all payment card processing on our behalf. When you enter payment information on our checkout page, that data is transmitted directly to Stripe over an encrypted connection. ClearCar Score never sees, receives, or stores your full card number or CVV. Stripe is PCI DSS Level 1 certified. Stripe's Privacy Policy is available at: https://stripe.com/privacy

4.2 Resend (Email Delivery)

We use Resend to deliver transactional emails, including your report delivery email and order confirmation. Resend receives your email address for the purpose of sending these messages. Resend's Privacy Policy is available at: https://resend.com/legal/privacy-policy

4.3 Railway (Hosting and Infrastructure)

Our application is hosted on Railway's cloud infrastructure. Railway may process technical data, including server logs and connection information, as part of providing hosting services. Railway's Privacy Policy is available at: https://railway.app/legal/privacy

4.4 Cloudflare (CDN and Security)

We use Cloudflare to provide content delivery, DDoS protection, and performance optimization. Cloudflare processes network traffic data including IP addresses. Cloudflare's Privacy Policy is available at: https://www.cloudflare.com/privacypolicy/

4.5 Anthropic API (AI Report Generation)

Our report scoring system uses the Anthropic API to analyze vehicle data and generate AI-powered assessments. Vehicle data (VIN, make, model, mileage, and related information) may be sent to Anthropic's API to generate your report. This data is not combined with your email or payment information before being sent to Anthropic. Anthropic's Privacy Policy is available at: https://www.anthropic.com/privacy

We do not sell, rent, lease, or otherwise commercially share your personal information with any third party for their own marketing purposes.

5. Data Retention

Vehicle reports: Generated reports are stored on our servers for up to 90 days from the date of purchase, after which they are deleted or anonymized. If you need a copy of your report after this period, please contact us before the 90-day window closes.
Email addresses: We retain your email address for up to 12 months for transactional and customer support purposes. After that period, it is deleted from our active systems.
Payment records: We retain transaction records (amount, date, Stripe transaction ID) as required for tax and accounting compliance. We do not retain full card data.
Server logs: Automatically collected technical data (IP addresses, access logs) may be retained for up to 30 days for security and debugging purposes.

6. Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include HTTPS/TLS encryption for all data transmitted to and from our site, secure infrastructure provided by Railway and Cloudflare, and limited internal access to personal data.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at [email protected].

7. Your Rights (All Users)

Regardless of where you live, you have the right to:

Access: Request information about what personal data we hold about you.
Correction: Request that we correct inaccurate information.
Deletion: Request that we delete your personal data from our systems, subject to legal retention requirements.
Portability: Request a copy of your data in a machine-readable format where technically feasible.

To exercise any of these rights, email us at [email protected] with the subject line "Privacy Request." We will respond within 30 days.

8. California Resident Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information.

Right to Know: You have the right to request that we disclose what personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purpose for collecting it, the categories of third parties with whom we share it, and the specific pieces of personal information we have collected about you.

Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (such as legal obligations or security reasons).

Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you service, charge different prices, or provide a lower quality of service because you exercised your rights.

Right to Opt Out of Sale: We do not sell personal information. There is nothing to opt out of. We will not sell your data, period.

To submit a CCPA request, email [email protected] with "CCPA Request" in the subject line. We will verify your identity and respond within 45 days.

9. Children's Privacy

ClearCar Score is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us at [email protected] and we will promptly delete it.

10. Cookies and Tracking

Our website may use session cookies or local storage to maintain functionality during your visit (for example, to keep your session active during checkout). We do not use third-party advertising cookies or cross-site tracking technologies. We do not use Facebook Pixel, Google Ads tracking, or similar advertising trackers.

If you disable cookies in your browser, some functionality of the site may not work correctly.

11. Links to Other Websites

Our service may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this document. We encourage you to review this policy periodically. Your continued use of the service after any changes constitutes your acceptance of the updated policy.

13. Governing Law

This Privacy Policy and any disputes arising under it are governed by the laws of the State of Georgia, United States, without regard to conflict-of-law principles. Where federal law provides greater protection or is otherwise applicable (including the California Consumer Privacy Act as applicable to California residents), federal or other applicable state law controls.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

ClearCar Score LLC

Operated by: Jay Braswell

Email: [email protected]

Website: https://clearcarscore.com

We will respond to all privacy-related inquiries within 30 days.